Our Process

At Willow, we know reaching out for support can feel like a big step.

That’s why our process is simple, reassuring, and built around your child’s needs. From your first enquiry to receiving your personalised support package, we guide you with clarity, kindness, and open communication. Here’s what you can expect at each stage of the journey.

Reach Out

Getting support for your young person can be a stressful and lonely process. We understand what you are going through and we are passionate about empowering parents/carers. Get in touch via the webpage or by sending us an email. Tell us as much or as little as you are comfortable with about your young person's needs.

Our commitment

We understand how frustrating waiting can be and we do our best to respond as soon as possible and usually within 24 hours. We will answer your questions and if appropriate, we will arrange an initial zoom call to gather more information and to tell you more about what we an do.

Resources & Proposal

Following our chat, we will send you any resources or notes from the session. If appropriate we will also send you a proposal of what we can offer, usually set out as immediate, medium term and long term actions. This document will also include all costs and our terms and conditions.

You decide

There is no obligation to accept all or any of our proposals. If you would like to chat further we can arrange this. If you would like to accept our proposal, you can email us to confirm and we will liaise with you around next steps.

EOTAS -Education other than at school

If your young person has a funded EOTAS package (Education other than at school) and you would like to explore if we can be a part of this, we can liaise with the plan coordinator at the local authority if you give us permission to do so, or you can pass on our details.

Ongoing Review & Assesment

We regularly review and assess your personalised plan and the services we provide, checking in with you and your child to ensure the support remains effective, relevant, and responsive to your family’s changing needs.

Get In Touch